Transforming Educational Administration through E-Governance: Evaluating Its Impact on Student Growth, Well-Being, and Institutional Innovation
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Abstract
Electronic governance, commonly known as e-governance, has become a central instrument through which public institutions modernize service delivery, strengthen accountability, and respond to citizen expectations in the digital era. Within the domain of educational administration, e-governance extends this transformation into universities, colleges, and schools, reshaping how admissions, examinations, grievance redressal, counselling, and academic monitoring are conducted. This paper examines the role of e-governance in educational administration with specific attention to its influence on student academic performance and psychological well-being, and its broader contribution to institutional innovation and development. Adopting a conceptual and literature-based approach grounded in public administration theory, the paper synthesizes scholarship on digital governance, new public management, and educational technology to argue that e-governance functions simultaneously as an administrative efficiency mechanism and as a public value creation tool. The analysis shows that well-designed digital governance systems can improve transparency, reduce administrative delay, personalize academic support, and extend mental health and well-being services to students who would otherwise face access barriers. At the same time, the paper identifies persistent challenges, including the digital divide, data privacy concerns, resistance to institutional change, and inadequate digital literacy among administrators and students. The paper concludes with policy recommendations for public administrators and educational leaders seeking to design e-governance frameworks that are inclusive, transparent, and oriented toward holistic student development rather than administrative efficiency alone.
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