Effect of Digital Literacy on Information Seeking Behaviour and User Satisfaction in Libraries: A Systematic Review”
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Abstract
The rapid growths of digital information resources has significantly transformed the way library users search for, access, and utilize information. In this context, digital literacy has become a crucial factor influencing information seeking behaviour and overall user satisfaction in libraries. The present study aims to systematically review existing research on information seeking behaviour and satisfaction of library users, with particular emphasis on the role of digital literacy and library services. A PRISMA 2020–based systematic review methodology was adopted to ensure transparency and methodological rigor. Relevant studies were identified from major academic databases, and a structured screening and eligibility process resulted in the selection of 25 peer-reviewed research articles for qualitative synthesis. The findings reveal that higher levels of digital literacy are strongly associated with more effective, independent, and diversified information seeking behaviour. Additionally, user satisfaction is influenced by factors such as accessibility of digital resources, ease of use of library systems, quality of library services, and availability of user education and training programs. The review highlights the importance of strengthening digital literacy initiatives in libraries to enhance user satisfaction and optimize the utilization of information resources. The study also identifies key research gaps and provides directions for future research in library and information science.
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