Influence of HR Automation on Employee Experience and Strategic HR Service Delivery: A Critical Analysis
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Abstract
In the era of rapid digital transformation, understanding the impact of automation on human resource functions has become crucial for sustaining employee engagement and strategic effectiveness. The study explores the impact of Human Resource (HR) automation on employee experience and service delivery efficiency within IT organizations in Kolkata. Using a mixed-method approach, quantitative data from 52 HR professionals were analyzed through correlation and multiple regression analyses, while qualitative insights were obtained from thematic interviews. The results revealed a strong positive correlation between HR automation, employee experience (r = 0.68, p < 0.01), and HR service delivery (r=0.72, p < 0.01). Regression findings (R²=0.58) demonstrated that automation significantly predicts HR service efficiency (β=0.61) and employee satisfaction (β = 0.49). Thematic analysis further identified four dimensions such as operational efficiency, employee empowerment, empathy in digital interaction, and ethical safeguards as key factors shaping engagement and effectiveness. The study concludes that HR automation enhances both operational agility and employee well-being when implemented with ethical oversight and a human-centric approach, reinforcing its strategic value in digital HR transformation.
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